Privacy Policy
HiNeX · ABN 52 762 709 785 · Australia · support@hinex.com.au
This policy explains how HiNeX collects, uses and protects your personal information, in line with the Australian Privacy Principles.
1. What we collect
Account details (name, email, phone), booking and payment information, messages, location (to find nearby pros), and device/usage data.
2. How we use it
To run the marketplace — match you with providers, process bookings and payments, provide support, keep the platform safe, and improve our services.
3. Sharing
We share necessary details between customers and providers to complete a booking, and with payment and infrastructure providers who help us operate. We don’t sell your personal information.
4. Storage & security
Your data is stored securely on infrastructure located in Australia (Sydney region) and protected with access controls and encryption in transit.
5. Your rights
You can access, correct or delete your personal information, and opt out of marketing. Contact us to make a request.
6. Cookies
We use essential cookies to keep you signed in and, with your consent, analytics cookies to understand and improve the experience.
7. Contact
Questions about your privacy, or want to access, correct or delete your data? Email us at support@hinex.com.au.
Last updated: 7 July 2026