Built so you can book with confidence
Trust is the whole point of HiNeX. Here's how we protect both customers and providers at every step.
Verified professionals
Providers can verify their identity, licences and insurance — shown as badges on their profile so you know who you're dealing with.
Protected payments
Pay securely in-app. Your money is held and only released to the provider once the job is complete.
Genuine reviews
Ratings and reviews come only from customers with a completed booking — no fake reviews, ever.
Secure messaging
Chat with your provider inside the app. Keep details and payments on HiNeX, where they're protected.
Easy reporting
See something off? Report a provider or booking in a couple of taps and our team will look into it.
Support that has your back
Real people, ready to help with bookings, disputes and anything in between — email support@hinex.com.au.
Staying safe on HiNeX
- ✓Keep all communication and payments within HiNeX so you're covered.
- ✓Check a provider's verification badges and reviews before you book.
- ✓Never share passwords or one-time codes — we'll never ask for them.
- ✓Report anything suspicious so we can keep the community safe.
Read our Terms and Privacy Policy for the full details, or contact us with any concerns.